FAQs

Yes, you can pick up your order directly from us in Rapperswil-Jona.

Yes, our minimum order value is CHF 15.00 (excluding shipping costs).

The packages will be sent as soon as possible. If an item is not in stock and the shipping time is therefore longer, we will contact you.

Express parcels are delivered from Monday to Friday, as well as on Saturdays, by 9:00 amParcels sent by A Mail are not delivered on Saturdays.

Yes, the prices quoted already include statutory VAT. This will be shown separately in the shopping cart and after completing the order.

Keep the balloons cool (16-18°C) and protected from light, as heat and UV rays are harmful to balloons.

No, the closures have to be ordered separately, depending on the intended use of the balloons.

The ecological balloon strap with clasp is made exclusively from ecological products (cotton, gelatine & Bio-Flex S 1100) which will decompose over time after landing on the ground.The balloon band with closure, on the other hand, is made of non- biodegradable plastic. However, the usage is the same.

In the case of sparklers with a wooden stick, the thin metal wire was replaced by a larger and therefore heavier wooden stick.The wooden stick will rot over time after landing on the ground.The metal stick is lighter and flexible, but not biodegradable. To guarantee a safe flight, only use large balloons (40 cm - no heart balloons) for sparklers.

In principle this is possible. We would be happy to make you an individual offer in this regard. Please note, however, that this franking is only valid within Switzerland.

Ja mit diesem Produkt: ballonking.ch/products/latex-ballon-boost-flugverlangerung?_pos=15&_sid=2a0de1f85&_ss=r Ballon Boost - es ist eine Flüssigkeit die man vorher in den Ballon reinsprüht und dann halten sie bis 25x länger.

Die Tragfähigkeit beträgt bei einem Ballon mit 33 cm Durchmesser ca. 4 Gramm, bei 40 cm ca. 15 Gramm, bei 55 cm ca. 25 Gramm, bei 75 cm ca. 80 Gramm, bei 115 cm ca. 320 Gramm und bei 150 cm ca. 1500 Gramm.

Sie benötigen grundsätzlich keine Bewilligung des BAZL (Bundesamt für Zivilluftfahrt). Die grössten Einschränkungen gelten im Bereich von Flugplätzen mit Flugsicherung. Nähere Informationen finden Sie auf der Website des BAZL: https://www.bazl.admin.ch/bazl/de/home/gutzuwissen/himmelslaternen.html

Sollen die Riesenballons nur wenige Stunden schweben, können sie auch nur zur Hälfte mit Helium und zur anderen Hälfte mit normaler Luft gefüllt werden. Möchte man jedoch die volle Flugdauer ausnutzen, kann man den Riesenballon auch komplett mit Helium füllen.

Ja, wenn wir genug Personal haben bieten wir das an. Bitte ihre Anfrage an bestellung@ballonking.ch schicken

Für 50 Ballons benötigen zwei Personen etwa 20 Minuten, für 100 Ballons etwa 40 Minuten.

Yes, this also makes the prices correspondingly cheaper. If you would like to order the foil balloons unfilled, please contact us.

Gift balloons are sensitive to temperature changes.Lower temperatures result in a smaller volume, higher temperatures result in a larger volume.Therefore, keep the gift balloon at room temperature.

Unser komplettes Standardsortiment mit über 3500 Produkten finden Sie im Onlineshop. Gerne organisieren wir für Sie Sondermotive auf Anfrage bei unseren Lieferanten. Nehmen Sie dazu Kontakt mit uns auf bestellung@ballonking.ch

Our complete standard range can be found in the online shop.We would be happy to organize special motifs for you on request from our suppliers.Please get in contact with us.

Yes.Order early so that your gift balloon arrives on time.The balloon will still be sent on the desired date.

Yes, this is possible. The delivery takes place on a Saturday but only by express or with the Saturday delivery.

Ja, die Post deponiert das Paket wenn niemand Zuhause ist.

The helium bottle can be picked up at a helium pickup point near you.The locations of the pickup points in Switzerland can be found at Helium pick-up points .On request, the helium bottle can also be delivered and picked up again.

No. It must be collected from and returned to a helium pickup location near you. On request, the helium bottle can also be delivered and picked up again.See Bottle Delivery for related information.

Yes.If you do not want to pick up the helium bottle yourself from a center, we will be happy to deliver it to the desired location.See Bottle Delivery for related information.

Rent is included in the price for one week.If you want to keep the bottle (as well as the valve) longer, please contact us.Further information on renting and purchasing balloon helium can also be found in our general terms and conditions .

Ja, um ein Umfallen der Flasche zu verhindern. Schrauben Sie das Füllventil erst auf die Flasche, nachdem Sie es befestigt haben.

Yes, this is possible with a normal-sized PW.Secure the bottle inside the vehicle during transport.

The weight for a 5 liter bottle is about 9 kg, for a 10 liter bottle about 13 kg, for a 20 liter bottle about 30 kg, for a 27 liter bottle about 40 kg and for a 50 liter bottle -Bottle about 70 kg.

No.Once you have opened the helium bottle (remove the gray cap at the filling nozzle) you will not be reimbursed for any remaining contents.

Bei Rücksendung einer vollen Heliumflasche (ungeöffnet und verschlossen) muss die Ballon King GmbH 2 Werktage (Mo. - Fr.) vor Rückgabe der Flasche schriftlich informiert werden. Der Restbetrag abzüglich einer Bearbeitungsgebühr wird Ihnen erstattet. Ohne vorherige Information gilt die Flasche als benutzt und muss voll bezahlt werden. Nachträgliche Informationen können leider nicht mehr berücksichtigt werden.

Inform the return point and contact us immediately.A lost filling valve will be charged in full to the customer.If the valve is found again at a later date, part of the amount charged will be refunded.

No, the helium bottle and accessories may only be returned during opening hours.They must be handed over in person at the center.

bonacker balloon dispatch GmbH Gutenbergstrasse 14CH-8640 Rapperswil055 210 40 40 info@balloonversand.ch